Frequently Asked Questions

Q:  Want some Shirley of Hollywood for Yourself?
A:  Check out "Where to Buy Retail" at the top of the page.

Q:  How do you become a Wholesale Customer?
A:  Click on "Wholesale Customer Application" at the top of the page, fill it out, attach your Sales Tax ID or Resale License for California Customers and submit. We will process your request and send an invitation to our website along with your new account number as well.

Q:  Do you have a minimum order?
A:  No minimum order is required to purchase.

Q:  Do you have catalogs of your merchandise?
A:  Yes. We have digital pdf links for all of our catalogs on the Marketing page. For a printed version, contact your Sales Rep or Customer Service.

Q:  Do you drop-ship?
A:  Yes. There is a processing fee of $3.95 plus freight per order. Drop ship orders ship the same or next business day if in stock.

Q:  How long does it take to receive an order?
A:  Our goal is to ship your order within 24-48 hours during normal business days, plus transit time.

Q:  Can I make changes to my order once it has been placed?
A:  Yes. Contact Customer Service by phone or email as soon as possible and we will do our best to amend your order. If already processed we will advise you at that time.

Q:  How will you ship my orders?
A:  All orders are shipped via FedEx, UPS or USPS. We strive to send out your order with the most economical carrier. Expedited shipping is available. Online orders, enter service requested in comments or contact Customer Service.

Q:  Do you offer International Shipping?
A:  Yes. Contact Customer Service for the most economical shipping methods or use your own carrier account.

Q:  How will we know how much our COD amount is?
A:  You will receive an invoice the day we ship with the total. If you need additional information, contact Customer Service.

Q:  What form of payments do you accept?
A:   We accept all major credit cards, including Visa, MC, AMEX, and Discover.

Q:  What happens if my order doesn't ship complete?
A:  If more than $50 remains open, we will backorder unless you specify no backorders.

Q:  What is your Return Policy?
A:  You must contact Customer Service within 30 days for return of damaged or defective mechandise.

Q:  Can I just put the damaged garment in an envelope and return it?
A:  No. All returns must have an authorization label (RMA) or they will be refused.

Q:  What happens if a package is returned or refused?
A:  We have a policy of a 15% restocking fee plus freight charges incurred.

Q:  Who do I contact if I have a problem?
A:  You can always contact Customer Service at 323-261-0265 or your Sales Representative. Customer Service hours are 6:00am - 2:30pm Pacific Time, Monday through Thursday or email sales@shirleyofhollywood.com.

Q:  Do you have a website that I can order online.
A:  Yes. You can order online at www.shirleyofhollywood.com